Voice of the Client: Independent Client Feedback

It is important that your business continues to grow by gaining new clients and new work. However, it is just as important to balance this with the service you give to your current clients.

Understanding how clients value the service you offer, the relationship they have with you and how they perceive you against your competitors is key to building a base for future growth. We know that winning a new client takes more effort than holding on to current ones.

For professional services and B2B businesses, we excel at building trust with high-priority clients to ensure you get a detailed view of their perceptions on: your service; how their own market and needs are evolving; where they may invest in the future and the support they might need, as well as insights on potential future services and solutions that might resonate.

 

With our client feedback and insight programs, we understand that we are acting as an extension of your brand, and our objective is to leave each individual with an exceptional interview experience that delivers real value to all parties.  Our offering can include:

 

 

  • Assessing your performance

  • Reviewing service delivery and engagement

  • Discussing client operations and business needs

  • Providing feedback on strengths and pain points

  • Sense-checking new opportunities

  • Assessing potential future solutions and services

With our experienced team that understand the value clients can give, our Voice of the Client offering recognises effective client feedback is critical to increasing client satisfaction, loyalty and opportunities for future growth.

 

Jeito will support you to achieve all three.

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